Privacy Policy

Welcome to AWSTheme (“Company,” “we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services related to software development, WordPress themes, and plugin development.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Purchase themes, plugins, or development services
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Participate in surveys, promotions, or contests
• Submit feedback or reviews

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, transaction history
• Business Information: Company name, website URL, project requirements
• Communication Data: Support tickets, emails, chat logs

1.2 Automatically Collected Information

When you access our website or services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors (transaction confirmations)
• Analytics providers (usage statistics)
• Marketing partners (lead information with consent)
• Social media platforms (when you connect your accounts)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

• Process and fulfill your orders for themes, plugins, and services
• Provide customer support and respond to inquiries
• Deliver purchased products and license keys
• Manage your account and preferences
• Provide software updates and security patches

2.2 Communication

• Send transactional emails (order confirmations, receipts, support responses)
• Notify you of product updates, new features, or security issues
• Send marketing communications (with your consent)
• Respond to your comments, questions, and requests

2.3 Improvement and Analytics

• Analyze usage patterns to improve our products and services
• Conduct research and development
• Monitor and analyze trends, usage, and activities
• Personalize your experience

2.4 Legal and Security

• Comply with legal obligations
• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our terms of service and other agreements
• Protect the rights and safety of our users and third parties

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (authentication, security, shopping cart)
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity across websites for advertising purposes

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Email service providers
• Cloud hosting providers
• Analytics services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years after resolution
• Marketing Data: Retained until you unsubscribe or request deletion

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

7.4 Opt-Out

You can opt out of:

• Marketing communications by clicking the “unsubscribe” link in our emails
• Cookies through your browser settings
• Targeted advertising through industry opt-out mechanisms

7.5 Data Processing Objection

You have the right to object to the processing of your personal information in certain circumstances.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country’s laws.

When we transfer your information internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with our service providers
• Compliance with applicable data transfer regulations

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

11. WordPress-Specific Provisions

11.1 Theme and Plugin Data

Our WordPress themes and plugins may collect:

• License verification data (domain name, license key)
• Update check requests (WordPress version, theme/plugin version)
• Optional usage statistics (with explicit consent)

11.2 No User Data Collection

Our themes and plugins do not collect personal information from your website visitors unless explicitly stated and configured by you.

11.3 Third-Party Integrations

Some of our products may integrate with third-party services (e.g., Google Analytics, social media). These integrations are optional and controlled by you. Please review the privacy policies of any third-party services you choose to integrate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

14. Additional Rights for Specific Jurisdictions

14.1 European Economic Area (EEA) Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to withdraw consent at any time
• The right to data portability

14.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether your personal information is sold or disclosed
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

Note: We do not sell personal information as defined by the CCPA.